For what it's worth, I've released Poker Sleuth 2.1.0.22, which contains even more information in the HUD tab as well as a few more (unrelated) bug fixes.

I've just uploaded Poker Sleuth 2.1.0.17, which includes additional diagnostics. It also includes a few bug fixes, so it's possible that it will simply solve your problem.

Assuming it doesn't solve the problem, here are instructions for accessing the additional diagnostics.

The HUD tab now lists all windows belonging to the poker client, not just table windows. Existing windows will not be detected until you click in them at least once.

In the HUD tab, if you right click on a window's name and select "Details", a window will show up with diagnostic information (basically, all of the information Poker Sleuth uses to determine if a window is a table or not). Copy the information to the clipboard and send it to me (after removing any personal information as you see fit) so I can puzzle out what's going awry.

If Poker Sleuth doesn't list any windows at all for the poker client, please submit a new stderr.log (as the new version may record additional information there as well).

Thank you for your patience. :-)

I use Avast free edition but it is currently disabled. Here is the stderr.log.

Starting thread <function main_loop at 0x02AF93B0>
2010-05-28 18:49:10.875000 inject_attempt(4492, True, 'FTP')
2010-05-28 18:49:11.015000 => None
C:\Program Files\PokerSleuth\PokerSleuth.exe\sqlalchemy\engine\default.py:218: SAWarning: Unicode type received non-unicode bind param value 'Hero'
C:\Program Files\PokerSleuth\PokerSleuth.exe\sqlalchemy\engine\default.py:218: SAWarning: Unicode type received non-unicode bind param value 'Hero True'
C:\Program Files\PokerSleuth\PokerSleuth.exe\sqlalchemy\engine\default.py:218: SAWarning: Unicode type received non-unicode bind param value 'Hero SHIP'
all clients exited
2010-05-28 18:52:12.156000 finish_all()
2010-05-28 18:52:12.156000 => None
2010-05-28 18:52:12.156000 finish_all()
2010-05-28 18:52:12.156000 => None
Ending thread <function main_loop at 0x02AF93B0>

I'm glad you like the Player Analyzer. :-)

Thanks for the additional information. The screenshot looks pretty standard. I don't think that's the cause of the problem, unless the tournament name or your login name contains the word "Lobby". ;-)

Could you reproduce the problem, exit Poker Sleuth, then send me the following log file?

%USERPROFILE%\Local Settings\Application Data\PokerSleuth\stderr.log

It's a plain-text file that you can open in Notepad. It should contain one or more lines similar to the following:

2010-05-28 18:18:31.500000 inject_attempt(4196, True, 'FTP')

... probably followed by a line that contains an error code.

What brand of antivirus software do you use (if any)? I don't know of any incompatibilities, but it's theoretically possible for antivirus software to create this kind of problem.

Thanks,
Daniel

Two of the three places are correct. It is processing hand histories (the player analyzer is great!) and it can see that Full Tilt is running but it does not detect the one table I am playing on. Attached is a screen cap with all identifying information removed. Let me know if you need more.

I do use the Windows Classic theme and have my desktop set to very large. I changed these back to the Windows XP defaults but still no luck.

Thanks for the bug report. Unfortunately I don't't have a "getting started" guide just yet. The HUD should appear automatically, so this does indeed sound like a bug. If you can provide me the following additional information, we can narrow down the cause of the problem and get this fixed as soon as possible. Once we've solved your problem, I will also send you a discount code. First if you can submit a screenshot of one of your Full Tilt tables that would be very helpful. Poker Sleuth uses a variety of heuristics to distinguish table windows from the lobby and other windows, and it's possible that something went awry. Here are several things to confirm within Poker Sleuth. Click on the Poker Sleuth icon in the Windows System Tray to open the Options Window. You should see the Full Tilt hand history directory in the list of automatically detected hand history directories. Next, click on the HUD tab. The top panel lists all of the running poker clients that Poker Sleuth has detected. When Full Tilt is running, it should appear there. The bottom panel lists all of the open table windows that Poker Sleuth has detected. Probably, you will discover something missing in one of those three places. Let know which one. Finally, what version of Windows are you running? I'm writing this from my cell phone, so please forgive any typographical errors. :-) Regards, Daniel

I've downloaded the trial and like what I see so far. One problem, I'm playing on Full Tilt and the HUD isn't displaying. Is there a "getting started" guide that can help me with this? Thanks.